Cancellation and Refund Policy

1. Refund Eligibility

We understand that circumstances may arise where you require a refund. At Ni3.app, we ensure fairness and transparency in handling refund requests. Refunds are only applicable under the following conditions:

• Unused Credits: Refunds will be provided for any unused credits in your account. To be eligible, the credits must remain unused at the time of the refund request.
• Non-Refundable Items: Credits that have been used, partially or fully, are non-refundable. Free promotional credits or bonus credits provided during campaigns or promotions are not eligible for a refund.

2. Cancellation Policy

You can stop using Ni3.app services at any time. However, canceling your account or discontinuing usage does not automatically result in a refund unless unused credits are in your account.

3. Refund Process

To request a refund:

1. Contact our support team at contact.ni3.ai@gmail.com.
2. Provide details of your account, including the email associated with it, and the unused credits balance.
3. Refunds will be processed within 7–10 business days after approval and will be credited to your original payment method.

4. Disputes and Chargebacks

If you dispute a payment or initiate a chargeback without first contacting our support team, your account may be suspended, and further action may be taken to resolve the matter.

5. Changes to the Policy

Ni3.app reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be communicated through updates on our website. We encourage you to review this policy periodically.

6. Disclaimer

Ni3.app is not responsible for delays or failures caused by payment processing systems, banking systems, or other third-party service providers.